FAQ

A We offer a variety of native resolutions, including WUXGA (1920x1200) and 4K-compatible models. Our projectors support a wide range of aspect ratios and are compatible with most standard high-resolution video formats. If you have a unique display canvas requirement, our engineering team can assist with custom resolution configurations.

A Regular maintenance is simple. We provide a step-by-step cleaning guide for filters and vents, typically required every 3-6 months depending on the environment. Proper care significantly extends the projector's lifespan and maintains optimal brightness.

A To maximize performance, we recommend a well-ventilated, dust-free environment with a stable ambient temperature (ideally between 0°C and 40°C). Our engineering team provides custom installation manuals and heat dissipation suggestions tailored to your specific project site.

A Our laser projectors are designed for durability and are capable of 24/7 continuous operation. Depending on the model, the light source offers a lifespan of up to 20,000 to 30,000 hours, ensuring reliable performance for long-term immersive and commercial installations.

A Yes. Our high-performance projectors support various long-distance transmission solutions, including HDBaseT and high-quality optical HDMI cables. We recommend the most suitable connection method based on your specific venue size and signal requirements to ensure zero latency and signal stability.

A Yes. All our professional display equipment is manufactured to meet international standards, including CE, RoHS, and FCC certifications. If your project requires region-specific certifications, please let us know in advance, and we will do our best to provide the necessary documentation.

A For standard products, lead time is typically 7-15 business days. For customized hardware (such as specialized cooling or unique housing for specific integrations), lead time is usually 30-45 days, depending on the complexity of the requirements. We provide a project timeline update throughout the manufacturing process.

A

Yes, we assist partners during the design phase. By providing us with your site dimensions, throwing distance, and ambient light conditions, our technical team can perform a "Project Simulation Report." This report provides recommendations on projector placement, lens selection, and expected brightness levels.

A Yes. Our high-lumen laser projectors are equipped with built-in edge-blending functions and advanced image warping capabilities. This allows for seamless, large-scale displays on flat, curved, or irregular surfaces, perfect for immersive experiences and panoramic projections.

A For outdoor projects, we recommend our specialized outdoor-rated projector enclosures (IP-rated). These enclosures are designed to provide thermal management (AC/heating) and superior protection against moisture, dust, and extreme weather conditions to ensure safe operation.

A Yes. We offer white-label options where you can quickly launch our proven, high-performance laser projectors under your own brand with minimal customization. This is an efficient way to expand your product line without the lead time of a full R&D project.

A We maintain long-term, strategic partnerships with core component suppliers (such as laser engine and optical engine providers). By keeping a buffer of critical inventory, we ensure our production line remains stable and can meet your delivery schedules, even during peak market demand.

A Yes. For ODM projects, we can provide customized technical documentation, including user manuals, quick-start guides, and specification sheets, all branded with your company's identity. We ensure all technical details are accurate and professional for your end-users.

A We follow a stringent multi-stage QC protocol:
1. IQC (Incoming Quality Control): Inspection of all raw materials and components (lenses, DMD chips, laser modules).
2. IPQC (In-Process Quality Control): Continuous monitoring during assembly to ensure assembly precision.
3. FQC (Final Quality Control): Every single unit undergoes a 24-hour continuous aging test (Burn-in) to ensure stability under heavy load before packaging.

A We understand that every market has unique regulatory requirements. Our products are designed to meet major international standards (CE, FCC, ISO, RoHS). If you require specific regional certifications (such as UL, PSE, or others) for your project, we will work closely with you to facilitate the necessary testing and documentation.

A Yes.  We can cover product assembly, calibration, routine maintenance, and troubleshooting, ensuring your team is fully equipped to provide "SMX-level" support in your local market.

A For the urgent request, we suggest offering a "Spare Parts Buffer"—a stock of critical components that you can keep on-site. This ensures that when your customers have issues, you can provide an immediate resolution without waiting for long-distance shipping from our factory.  And then send the broken parts back for fixing.

A We treat our OEM partners as an extension of our own team. We provide:
1. Tier 1 Documentation: Comprehensive repair guides and exploded-view diagrams for your local technicians.
2. Module-Level Replacement Policy: Instead of shipping entire units back for minor issues, we provide easy-to-replace modules (such as light engines, power supplies, or boards), which significantly reduces international shipping costs and downtime.
3. Priority Technical Hotline: A dedicated communication channel for your service team to reach our engineers for immediate diagnostics.

A  We offer flexible shipping terms (Incoterms), including DDP (Delivered Duty Paid) in many regions, to simplify the process for you. Our logistics team will coordinate with professional carriers to manage documentation and customs, providing you with a "door-to-door" service.

A We use industrial-grade, shock-absorbent packaging specifically designed for precision optical equipment. Each unit is secured with custom foam inserts and reinforced outer cartons. For bulk orders, we utilize palletized shipping with an extra protective layer to ensure your equipment arrives in perfect condition.